Refund policy
Shipping & Refund Policy
Kaduthota Organics — Pure, Fresh & Ethically Delivered
1. Shipping Policy
At Kaduthota Organics, we take the utmost care to ensure that your organic products reach you safely, securely, and in the freshest condition possible.
- ✔Order Processing: Standard retail orders are typically processed and dispatched within 1 to 3 business days from the receipt of order confirmation.
- ✔Bulk Orders: Custom processing and dispatch timelines apply for bulk orders. Our team will notify you directly regarding scheduled fulfillment.
- ✔Order Tracking: As soon as your shipment is dispatched, an email containing your order tracking ID and carrier details will be sent to your registered email address.
- ✔Address Accuracy: To avoid delays or delivery failures, please verify that your shipping address, pincode, and contact phone number are fully accurate before confirming your order.
2. Return & Refund Policy
Because we deal with natural and perishable organic goods, our returns are handled carefully to ensure hygiene and food safety standards for all customers.
Mandatory Requirement: Unboxing Video
Please record an uninterrupted, 360-degree video while unboxing your package upon delivery. In the event of transit damage, leakage, or missing items, an unboxing video is strictly required to process your claims.
- ✔Damaged or Incorrect Items: If you receive a wrong product or an item damaged in transit, please notify our team within 24 hours of delivery.
- ✔Perishable & Used Goods: Products that have been opened, seal-broken, or partially consumed are not eligible for returns or refunds due to health and safety regulations.
- ✔Refund Processing: Approved refunds will be credited back to your original payment method within 5–7 business days following internal review.
- ✔Shipping Fee: Standard shipping and handling charges are non-refundable. For return pick-ups or re-shipping due to customer error (e.g., incorrect address), actual transit charges may be deducted.
